Workforce Client Profile: Devonna’s Confidence Helps Her Rise to New Heights

Devonna Pippens, Shift Supervisor at CVS in Parma, lives on the West Side of Cleveland

 How did you find out about The Centers’ workforce development program – El Barrio?

I found out about El Barrio and the services it offers through Youth Opportunities Unlimited (Y.O.U). Thank you, Y.O.U.! When I first got started, I hoped to gain a better understanding about the hiring process and the customer service experience. El Barrio exceeded my expectations. Not only do I feel like somewhat of an expert in customer service now, I don’t believe I would have obtained this knowledge anywhere else, despite 14 years of school, if it were not for the hard work and dedication of the staff at El Barrio. They are special.

What is a memorable lesson you learned? What is something you will take with you?

My instructor Cassandra Bogard helped me build confidence. We were at Dress for Success for professional interview clothes and the theme of the morning was building confidence: being confident in you, the way you walk, talk and dress. I was going though a tough time that day and did not want it to effect my time at Dress for Success . I confided in Cassandra and she treated me with respect and understanding. She gave me a big hug and told me that everything would be alright. She arranged a private shopping session at Dress for Success so I would feel more comfortable and she made me feel like I could trust her. Cassandra is a strong black woman that I am proud to look up to!

What do you like most about your new job?

What I love most about my new job is being in charge. In the matter of eight (8) months, I have been promoted not only to Shift Supervisor but cross training in the Pharmacy as well. I love my bosses and the people I work with.

 Where do you see yourself in five years?

In five years, I see myself happy and at peace. I see myself in a beautiful house, supporting myself with or without a man or children, having my degree, making enough money to be stress free, just trying to get through another day.

I already recommend El Barrio to friends and family letting them know the amazing services The Centers offers to all. I am happy that another El Barrio graduate will be joining the CVS team at the Brookpark location soon!

Devonna, we are proud of you and are cheering you on. Reach for your dreams, you can do it!

To enroll in The Centers’ El Barrio Workforce Development program, call (216) 325-WORK.

To support the program, purchase a ticket to our upcoming Party with a purpose! Tickets on sale now for our most popular and festive event: Taste Latino presented by CVS Health on Monday, July 23 from 6 – 9PM at Cleveland Metroparks Merwin’s Wharf. Tickets are $75 and include an open bar, food and live music from The Rice and Beans Band. All proceeds benefit El Barrio Workforce Development program that helps Northeast Ohio residents to get great jobs. The event sold out last year! Tell your friends and purchase tickets today. See you there! Purchase tickets today!